Contact Us

Dear timeshare owner,

The continued nationwide lockdown currently in place, prevents us from opening any of our Resorts until further notice. Until we receive clarity and an indication as to when we’ll be able to welcome you back to your home resort, we will continue to bank your affected weeks with SunSwop at 100% of the points value of the week. In the meantime, you can rest assured that our Resort Management teams are ensuring that the resorts remain in tip top shape in anticipation of your return.

This banking will enable you to do an exchange either back into your home resort or into another resort within the Southern Sun portfolio of resorts, or into other RCI resorts either locally or internationally. There is no need for you to contact us to get your week banked, as we will do this for you. This includes any owners who have placed their unit into the Resort Rental Pool.  During this unprecedented time, we will not be accepting timeshare weeks into the Resort Rental Pool or issuing private arrangement confirmation letters for the remainder of 2020.  Kindly ensure that all your private arrangements guests have been informed of the closure.

All owners affected by this extended closure will receive a credit to their 2021 levy account to the value of R509 (applicable for an exchange back into another Southern Sun Resort). It is important to note that the exchange fee credited to your account (R509) will not cover the entire cost of your exchange should you decide to do the exchange beyond 2020 or into a resort which is not a Southern Sun Resort. In these instances, you will be required to pay the difference.

Please contact the SunSwop team for assistance with your exchange requests:

Tel: 011 2581400
E-mail: sunswop@memberservices.co.za

The significant impact of the coronavirus disease (COVID-19) across the globe is having a powerful impact on all of our lives.   We will continue to monitor the coronavirus updates, and will respond and communicate with you, based on the advice of government and health authorities.

Meanwhile, we remain at your service and look forward to welcoming you to one of your favourite resorts soon.

Due to the Lockdown regulations, all of our Timeshare Resorts closed, as well as our administrative offices.   With limited access we are continuing to respond to urgent queries as we do have your best interest at heart.

Our dedicated Share Registry team will contact you directly, once we have returned to our offices.  Please do email us on

Email:  Share.Registry@tsogosun.com

Should you require assistance with regards to on-line payments, please email your Levy/SunSwop Membership number to:

Email: TimeshareResort.CentralAdmin@tsogosun.com

Email: marina.depaiva@tsogosun.com

Warm regards

Southern Sun Resorts Team

home

44 Lagoon Drive, uMhlanga Rocks
KwaZulu Natal, 4320

phone

Tel:
+27 31 561 2204

mail

PO Box 486
Umhlanga Rocks
4320

gps_fixed

GPS:
29°43’14.55” S 31°5’22.18” E

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