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Dear timeshare owner,

As you will be aware, President Cyril Ramaphosa, in his address to the nation on Monday the 23rd March, announced wide-ranging measures to be implemented to combat the threat of the COVID-19 virus. The immediate impact of these measures is that we are forced to close all Southern Sun Resorts from midnight on Thursday the 26th March until the 17th April. The weeks affected by the closure are weeks 13, 14 and 15.

During this closure, all affected weeks will automatically be banked with SunSwop, and you will receive 100% of the points value of the week. This banking will enable you to do an exchange either back into your home resort or into another resort within the Southern Sun portfolio of resorts, or into other RCI resorts either local or internationally. There is no need for you to contact us to get your week banked, as we will do this for you. This includes any owners who have placed their unit into the Resort Rental Pool.  Kindly ensure that all your private arrangements guests have been informed of the closure.

All owners affected by this closure will receive a credit to their levy account to the value of R509 (applicable for an exchange back into another Southern Sun Resort). It is important to note that the exchange fee credited to your account (R509) will not cover the entire cost of your exchange should you decide to do the exchange beyond 2020 or into a resort which is not a Southern Sun Resort. In these instances, you will be required to pay the difference.

Please contact the SunSwop team for assistance with your exchange requests:

Tel : 011 2581400
E-mail: sunswop@memberservices.co.za

The significant impact of the coronavirus disease (COVID-19) across the globe is having a powerful impact on all of our lives.   We will continue to monitor the coronavirus updates, and will respond and communicate with you, based on the advice of government and health authorities.

Meanwhile, we remain at your service and look forward to welcoming you to one of your favourite resorts soon.

Should you require assistance with regards to on-line payments, please email your Levy/SunSwop Membership number to :

Email: Marina.depaiva@tsogosun.com Email: Elaine.Bedessey@tsogosun.com

home

44 Lagoon Drive, uMhlanga Rocks
KwaZulu Natal, 4320

phone

Tel:
+27 31 561 2204

mail

PO Box 486
Umhlanga Rocks
4320

gps_fixed

GPS:
29°43’14.55” S 31°5’22.18” E

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