Login Options
Forgotten Your Password?
If you are either logging in for the first time, as a New Owner, or are having any difficulty with the Login process or your Password:
- Please contact your Levy Administrator, using the contact information on your current levy statement, or
- Contact us Click Here
- Email: timeshareresort.centraladmin@tsogosun.com
Need Help?
- Our Member App is currently not compatible with a mobile device.
- Our owners have advised that they experienced issues when trying to login to the Members Self Service Portal, if they were connected to VPN, once they log off VPN, they managed to login in and settle the levies successfully.
- Please have your phone nearby, a OTP (One time pin via SMS is sent by the Bank).
- Brower’s to use: Google Chrome or Firefox (Please change settings to allow for Pop-Up’s).
- Pop Up blockers (setting needs to be set to Allow Pop Up’s)
Google Chrome
- under setting,
- Privacy and security,
- Site Settings,
- Content,
- Pop-ups and redirects (change setting to Allowed)
Firefox
- Settings
- Options
- Privacy and security,
- Scroll down to Permissions,
- Un-tick box: Block pop-up windows
- Click on login member self-service portal : https://resortsinfo.tsogosunhotels.com/app/member
- Click on PROCEED TO SECURE LOGIN HERE (blue button under Member Self Service Portal).
- Put in username and password (emailed on a separate email).
- Click on accounts (tab).
- Click on make a payment (Blue Button).
- Select the weeks you wish to pay & Click on “Pay” light grey button (if more than one week has been selected click on anyone of the “Pay” buttons).
- A Nedbank screen will come up where you will put in your card details and submit. If the Nedbank screen does not Pop Up, check and change settings to allow Pop Up’s (only Submit once and wait for OTP).
- A OTP (one time pin) is sent via SMS and there is a time limit to enter the OTP. Please have you phone close by.
- Email from the bank will be sent once the payment has been processed successfully.
Please feel free to contact us should you require any assistance.
Email : TimeShareResort.CentralAdmin@tsogosun.com
