Simply contact the SunSwop call centre and ask them to deposit your week. Remember that your levy will become payable when you deposit the week if its commencement date is more than 90 days away.

Since 2012 you have had the option to deposit only the portion of the week that you will not be occupying. For example, if you wish to occupy the weekend portion of your week at, say, Drakensberg Sun, you would be able to deposit the remaining midweek portion with SunSwop and receive the relevant trading points for this midweek. This needs to be deposited in advance to receive applicable points according to the SunSwop Trading Points table in this directory. Note that weeks are split into weekends and midweeks according to what resorts allow. Thus, Fri check-in resorts have a three-night weekend (Fri, Sat and Sun) and a four-night midweek (Mon, Tues, Wed and Thurs). Sat check-in resorts have a two-night weekend (Sat and Sun) and a five-night midweek (Mon, Tues, Wed, Thurs and Fri). Peak weeks cannot be split, and need to be deposited in their entirety.

Your deposited weeks are valid for the year of occupation and two additional calendar years. For example, a deposited week with 2016 occupation would be valid for exchange redemption until the end of 2018 (the accommodation being exchanged into needs to fall within this period). SunSwop Choices members receive an additional year on the lifespan of deposited weeks.

No, you can’t. By depositing your week with SunSwop you have relinquished the right to occupy it, and that week may be assigned to another member prior to the submission or fulfilment of an exchange request made by you.

You can deposit your week with SunSwop up until two months (60 days) prior to occupation without incurring any penalty. Should you deposit your week within 60 days of occupancy, you will lose a percentage of your SunSwop trading points.

Yes. All weeks deposited up to 120 days prior to the start date of that week will receive 10% extra trading points against that de-posited week.

Points percentages received for depositing are as follows:

• Up to 120 days prior to occupation: 110%
• 119 – 60 days prior to occupation: 100%
• 59 – 40 days prior to occupation: 80%
• 39 – 20 days prior to occupation: 60%
• 19 days or less: 0%

SunSwop Trading Points are the currency you receive when depositing your week with SunSwop. The number of points you get is based on various factors – for example, the resort at which you own, the size of your unit, the unit’s amenities, the season in which you own, the facilities offered at your home resort, and so on.

Once you have deposited your week with SunSwop, we recommend that you select a minimum of three resort destinations, as well as three different dates, to increase the likelihood of securing your accommodation request. We also recommend that you request your exchange holiday as far in advance as possible to ensure that we are able to secure the accommodation you want.

Yes. As long as you have enough SunSwop Trading Points deposited on your membership file, you can request multiple exchanges in the same year.

Yes. If you have enough SunSwop Trading Points deposited on your membership file, you can request multiple units in the same resort.

Yes. As long as you have enough SunSwop Trading Points deposited on your membership file, you can request consecutive weeks in the same resort.

Yes. If the resort into which you wish to exchange allows split week exchanges, you will be able to request either midweek or weekend accommodation. The SunSwop Trading Value Guide in this directory will highlight whether or not resorts allow split week exchanges.

Yes, you can. Simply request a Guest Certificate from SunSwop (R60 per Guest Certificate) in the name of the relevant person. It is important that the arriving guest matches the name on the resort’s reservation system. The resort reserves the right to turn guests away if the name on the confirmation letter or guest certificate does not match the name on the reservation system.

You pay the relevant fee for domestic exchanges upon confirmation of your reservation.

Yes, you can. As long as you have the required number of points for the desired exchange, you can exchange into a peak week.

No. Exchanges into peak times can only be done in seven-day intervals.

No. You may not rent out confirmed exchanges or Bonus Weeks for financial gain. Failing to adhere to this rule could result in the termination of your SunSwop membership.

Exchange fees for 2019 are as follows:

• into another Southern Sun Resort: R488
• into another resort in South Africa which is not a Southern Sun Resort: R741
• into an International Resort: R1999

No. You would need to deposit an additional week to ensure that you have sufficient points to complete the exchange.

If you need to cancel your confirmed exchange, you will unfortunately forfeit the exchange fee paid, and will be required to pay another exchange fee when you next do an exchange. However, depending on when you cancel the confirmed exchange, you will be entitled to a refund of the SunSwop trading points that were used for the exchange.

The number of points refunded would be determined as follows:

• for exchanges cancelled up to 60 days prior to check-in date: 100%
• 59 – 40 days prior to check-in date: 80%
• 39 – 20 days prior to check-in date: 60%
• 19 – 0 days before check-in date: 0%

We recommend that you select a minimum of three resort destinations, as well as three different dates, to increase the likelihood of securing your accommodation request. We also recommend that you request your exchange holiday as far in advance as possible to ensure that we are able to secure the accommodation you want.

Refer to your international Resort Directory from RCI®; alternatively, visit the website at www.rci.co.za.

Yes, you must have points on your file to place a request.

You pay the relevant fee for international exchanges upon confirmation of your reservation.

• SA Residents: 011 258 1400
• International Residents: +27 11 258 1400

Lines open Mon-Fri (08h00 – 17h00)

Sat (08h00 – 12h00)

Yes, you can now deposit your weeks and do your exchanges online. Visit the following website (www.suntimeshare.co.za) and click on the SunSwop tab, where you will see a button marked “SunSwop Online.” If you require any assistance when registering on the site, simply call one of our agents on 011 258 1400 (for SA residents). They will gladly guide you through the process.

Deposit your week 120 days prior to the start date of that week and receive an extra 10% trading points.